At Trust88, your privacy is more than a legal obligation — it is a core value. We take full responsibility for every piece of personal data you entrust to us, ensuring it is handled with the highest level of encryption and in full compliance with data protection laws.
Six core principles that guide how we handle your personal data every day
All data you send and receive through the trust88 platform is protected using 256-bit SSL encryption. This means your sensitive information, such as bank card numbers and personal details, cannot be read by any third party while in transit.
Trust88 will not sell, rent, or share your personal data with any external party for marketing or commercial purposes. Your data belongs entirely to you, and we do not profit from your personal information.
We only collect data that is strictly necessary to operate our services. Every piece of information you provide serves a clear purpose — whether for identity verification, payment processing or improving your user experience.
Trust88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international regulations. We continuously update our policies in line with the latest developments in data protection law.
We do not retain your data longer than necessary. Each data category has a defined retention period, and data that is no longer relevant will be securely deleted in accordance with established procedures.
Our internal security team conducts regular audits of data storage and processing systems. Any vulnerabilities identified are addressed promptly to ensure your data protection remains at the highest level at all times.
To provide you with a complete and secure trust88 digital entertainment platform experience, we need to collect certain categories of personal information. We are careful to ensure that only data that is strictly necessary is collected, and every collection is done transparently with your knowledge.
| Data Category | Example | Collection Method |
|---|---|---|
| Identity | Name, IC, Date of Birth | Registration form |
| Financial | Account Number, e-Wallet | Payment process |
| Technical | IP, Browser, Device | Automatically upon login |
| Usage | Game History, Betting | Internal platform systems |
| Communication | Support tickets, Live Chat | Support interactions |
Every piece of data we collect is used for a specific and lawful purpose. We do not process your data beyond the scope stated below without obtaining your prior consent.
Trust88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following categories of parties, subject to strict confidentiality agreements:
We work with trusted third-party companies to support our operations, including payment processing providers such as DuitNow and FPX, gaming platform providers, secure cloud storage services, identity verification systems and customer support platforms. All these providers are bound by strict data protection agreements and may only use your data for the purposes we specify.
We may disclose your personal data to government authorities, law enforcement bodies or regulatory authorities when required to do so by law, or when there is a legitimate need to prevent fraud and criminal activity.
Should trust88 be involved in any merger, acquisition, or asset sale, users' personal data may be transferred as part of that transaction. You will be notified in advance via a clear notice before your data becomes subject to a different privacy policy.
Protecting your personal data from unauthorized access, loss, misuse and disclosure is a top priority for trust88. We implement a comprehensive range of technical and organizational measures to ensure the highest level of security.
Trust88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and ensure the security of your account.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the Trust88 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active Account Data | Throughout the active account period | Ongoing service provision |
| Transaction Records | 7 years | Financial regulation compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Communication Logs | 3 years | Dispute resolution |
| Technical / Log Data | 12 months | Security and audit |
| Marketing Data | Until consent is withdrawn | Based on user consent |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.
Under applicable data protection laws, you have the following rights regarding your personal data held by Trust88. We are committed to making it easy for you to exercise these rights.
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete data promptly.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may request that we restrict how we process your data under certain circumstances.
You have the right to receive your personal data in a structured, machine-readable format.
You may object to the processing of your data for direct marketing purposes at any time.
The trust88 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you are a parent or guardian who believes your child has registered an account on trust88 without authorisation, please contact us immediately via live chat. We will review and delete the account along with all related data promptly upon verification.
In operating the Trust88 platform, your personal data may be transferred to and processed in countries other than Malaysia. This occurs when we use third-party service providers operating across various international locations.
Whenever your data is transferred outside Malaysia, we ensure that:
We ensure that a level of data protection equivalent to Malaysia's legal requirements is maintained regardless of where your data is processed.
Trust88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. We are committed to notifying you of any material changes.
When we make changes to this Privacy Policy, we will:
Continued use of the trust88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy terms. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. We take every privacy-related enquiry seriously and will strive to respond in a timely manner.
You can reach us through the following channels: